Your Complete AI Assistant
Imagine adding 10 more
receptionists
to your team at 8am
without hiring a single one.
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Check AI Voice is a fully flexible AI Receptionist, set it to answer every call, or just step in when things get busy. It understands natural language, knows your services inside out, and can grow with you. You can easily add extra AI receptionists when you need them, switch them off when you don’t, and keep track of everything (including your budget) with simple tools and smart patient insights.
Check AI Voice in action
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🗣️ Check AI Voice in Action
Watch as Check AI Voice handles a real patient call to register at a local GP surgery, guiding them through the process smoothly and sending a link to the registration form via SMS.
It’s equally effective in more complex situations, such as when a patient has run out of medication before their repeat prescription is approved, offering clear next steps or escalating to staff where appropriate.
From everyday tasks to real patient challenges, Check AI provides accurate and safe, multilingual support to your team.
🌍 Check AI is multilingual
Check AI Voice Agents can communicate fluently in over 40 languages, switching seamlessly (and automatically) during conversations based on the caller’s preference. Whether your patients speak Polish, Urdu, Arabic, or Cantonese, our multilingual engine ensures they feel heard and understood, just like they would with a human receptionist.
Language recognition is automatic, and responses remain natural, accurate, and compassionate. This helps you deliver a more inclusive, accessible, and exceptional experience for every patient.
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Outbound Calls from your AI Reception Team
Automated outbound calls that keep your patients informed, before they even have to ask.
Whether it’s sending appointment reminders, surgery updates, or last-minute changes, Check AI’s outbound calling keeps your practice one step ahead. Our platform automates routine outbound communication, freeing up your staff while improving patient satisfaction and reducing no-shows.
🩺 Case Study: Keeping Patients in the Loop When Plans Change
Here’s an example of when outbound calling can be used: When a GP at Rosewood Surgery was unwell and unable to attend clinic one morning, the practice needed to urgently reschedule that day’s appointments. Instead of manually calling each patient – a task that would have taken hours – the team used Check AI’s outbound calling feature.
In under five minutes, the system was set up to automatically call all affected patients to explain the situation and offering new appointment options.
The result?
- 92% of patients were reached within 30 minutes
- Zero complaints – patients appreciated the clarity and empathy
- Front desk workload reduced by over 3 hours that day
This is just one example of how Check AI goes beyond reminders – it becomes a trusted extension of your team.
Customisable Call
Handling
Whether you want Check AI to answer every call or just jump in when your lines are overwhelmed, you’re in control. Configure it for full coverage, overflow only, or even specific time windows like the 8am rush, instantly and without disruption.
Flexible Staffing with
cost control
Add virtual receptionists when demand spikes, and scale them back when it’s quieter. With Check AI, you're no longer limited by headcount. You can clear your 8am rush within minutes.
Insightful
Management Tools
Control usage, manage costs, and track performance all from one intuitive dashboard. See how patients are interacting, monitor sentiment trends, and make data-informed decisions about access and support in your practice.
Smart
Responses
Patients can speak naturally, just like they would to your team. Check AI understands context, responds accurately and safely, and draws from a rich knowledge base to handle routine queries, provide links or forms, and even assist with appointment booking where enabled.
The first real prescription for the 8am rush!
Every practice knows the pressure: the phone lines open, the calls pour in, and the queue builds fast. Patients wait unhappily and staff stress levels rise.
Check AI steps in as a digital member of your team. It’s composed of two parts – our Voice AI Agent, supported by our web Chatbot assistant.
Check AI Voice ready to answer multiple calls at once, help patients with common tasks, and hand things over to your real-life team when it needs to. It’s there when your team needs backup, and invisible when they don’t.
Check AI isn’t just a voicebot or auto-attendant. It’s trained to handle real conversations with real patients.
Check AI isn't just a voicebot or auto-attendant. It’s trained to handle real conversations with real patients. Here’s how it helps:
🗓 Integrate with your Digital Front Door provider to book and manage appointments (where enabled). This feature helps patients find, book, or reschedule with ease, or directs them to the appropriate team member.
📩 Send forms and follow-ups by sharing practice forms or links through SMS or email, based on what patients request.
🧾 Handle routine admin tasks efficiently, from repeat prescription requests to test result guidance—the simple things are sorted quickly.
📍 Signpost to the right local service. Knows what’s available nearby and directs patients to pharmacies, clinics, and more.
🗣 Speak their language. Supports multi-language conversations to make access easier for all.
🤝 Hand off when it needs to
If the patient needs a human, Check AI transfers the call, no dead ends.
Integrate with your clinical system - EMIS or SystmOne
AI with real impact
All your questions, answered
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