Leading Phone System Solutions designed for the Medical Sector

Our surgery phone system services are designed with you in mind, the hard working, always busy medical practice. We provide surgery phone systems aimed at making your life easier, with a whole host of surgery specific features and benefits.

Our surgery phone system services are supporting practices across the UK, but it’s not just our specialist phone systems that we provide that are making a difference. It’s the customer service that you receive from us, the support team that’s on hand 24/7, 365 days of the year, the transparency and ease that our accounts team provide, the free training that you and your team receive, together with the flexibility to adapt and grow your system depending on the future needs of your practice.

Phone Manager

Cloud Queuing

Call Recording

Multi-Site Integration

Easy Patient Access

On-screen Dialing

Video Consultations

24/7 Support

IMPROVE PATIENT EXPERIENCE
with intelligent call queuing & call flow management

Giving your patients a great user experience when they contact you is vitally important for any practice and it nearly always starts with your phone system.

- - Make sure your callers always get through to the practice, even at peak times, eliminating the engaged tone.
  - Provide welcome greetings, practice information and various ring back options.
  - Manage patient expectations about waiting times automatically, by providing real-time updates about their position in the queue.
  - Alter the number of staff taking calls at peak/quiet times automatically.
  - Set up call routing, so that patients can get through to the most relevant service automatically.
  - Assign different routing options at different times of the day.

IMPROVE EFFICIENCIES
with patient record & phone manager integration

Improving efficiency and productivity means taking action to deliver savings, and remains a priority for all NHS organisations. With a focus on not only saving on a financial level, but also making savings towards time & energy, staff morale and work flow can be greatly improved to boost the efficiency and productivity within your practice.

The surgery phone system remains a vital communications tool and is one of the main tools that can be improved upon easily to deliver those vital savings which result in greater efficiencies and productivity. This is why it’s so important to select a suitable phone system for your medical practice, one that has been specifically designed to handle your practice’s needs, one that is tried and tested, one that you can rely on, and know can grow and adapt with your practice in years to come.

Patient
Management

Staff
Productivity

Time
Management

Staff
Morale

CQC
Requirements

Mobile
Working

EASY TRIAGE
give doctors and nurses the tools they need to triage

- - Our ‘Easy-Triage’ software allows you to carry out your triage without fighting for a free line, allowing you to meet your targets.
  - Practitioners can save time when making outbound and taking inbound calls with our ‘click to dial’ and ‘highlight & dial’ feature available as standard with our ‘Easy-Triage’ software.
  - With a crisp, clean, appearance, ‘Easy-Triage’ shows your colleagues status and indicates if they’re on a call, away from their desk or available to take your call.
  - The software also has a full call history linked to the recorded calls showing inbound, outbound and missed calls. Practitioners can also listen to previous calls they, or colleagues have made to a patient, providing a clear and concise overview of previous interaction ‘first-hand’, instead of relying on notes.
  - The user interface allows you to control your phone through your desktop computer simplifying the whole procedure.

UNDERSTAND YOUR CALL FLOW
with multi-layer call statistics

Having a real-time understanding of your call statistics, is a great management tool that can be deployed to assist staff and improve your patient experience. For example, understanding how many calls have been lost between 8am and 9.30am on Monday morning could lead you to increase staff numbers to take calls just between these times. Our Check Medical system is also clever enough to automatically add certain members of staff (who wouldn’t normally take calls) to the main reception group to help out during busy periods, if need be.

The statistics included are ‘multi-layered’. Unlike other competitor systems that only give you statistics once a call has been answered, Check Medical provides statistics at a network level too, so you know exactly how many times a patient has attempted to call you for example, before getting through. This can be really useful, allowing you to make informed decisions with the backing of statistics, whilst being able to monitor the effects of any alterations that have been made.

IMPROVE YOUR WORK FLOW
with secure patient record integration

By integrating your telephone system with your patient record system, you can view a patients record when they call, store a call log of their phone calls, record calls for certain lines, extensions or your entire practice, integrate a mobile client for on call doctors and even control a live call from your PC.

PROTECT YOUR TEAM
with a surgery call recording solution

Call Recording is a vital management tool for any practice and can be applied to a number of processes, from dispute resolution and staff training, to simple fact checking following a call.

- - Effective dispute resolution, with evidence that’s admissible in a court of law.
  - Replay calls for reference, sometimes years after the call was made.
  - Monitor staff performance and provide training support.
  - Assist in hitting your CQC targets and compliance.
  - Conform with legislation using recorders that are GDPR compliant.
  - Adhere to the General Medical Council’s recording guidelines.

REDUCE YOUR RUNNING COSTS
with our inclusive package

Check Medical packages consolidate all of your telecoms bills into one easy to manage, but clearly itemised package. If you currently have a Cloud, ISDN or Analogue system which the majority of surgeries currently use, our consolidated package can save you thousands of pounds over the contract term.

- - Full Phone System
  - Free Local, National & UK Mobile Calls
  - Phone Lines & Broadband
  - Ongoing Maintenance Costs
  - Secure Call Recording
  - Statistics Package

- - Intelligent Call Flow Programming
  - Phone Line Fraud Protection
  - Patient Record Integration Option
  - Smart Patient Call Queuing
  - Award Winning Installation & Support
  - Much more

LET US DO THE LEGWORK
here for you 24/7, 365 days per year

When you really need some advice at 7pm on a Friday evening, when an electrician has knocked off the power to your system on a Saturday afternoon, when you have a staff sickness and need something changing quickly in your call routing, when you have a flood and need an engineer urgently, these are the times you’ll know you’ve made the right decision by choosing a reliable team to look after your telephone service needs and who are always there to support you with a smile.

Call us: 03330 047 047
Email us: info@checkmedical.net

© Check Communications Ltd. | Award Winning Provider of Phone Systems, Maintenance & Support, CCTV & Security | All rights reserved.
Check Medical, Check Education & Check Group are trading styles of Check Communications Ltd.
Authorised & regulated by the Financial Conduct Authority (FCA).