…keeping your business connected & secure.

Let us know if you need support

Our customers are our top priority and we endeavour to provide a high standard of customer care. If you have encountered an issue that you need help with, please call our support team, or feel free to log a ticket below for one of our engineers to investigate any problems you may be experiencing. Whether you’re experiencing a fault, need an amendment to your system, or you have a technical question, we’re happy to help.

 

Please note: Please make sure you have a valid maintenance contract in place, if you require out of hours support & support during Christmas & the New Year.

Log a Ticket:

 

To raise a support ticket please email:

This will create a support ticket on our CRM so we can manage your request efficiently in accordance with your support contract.


Please include as much detail as possible including the following:

 

Detailed description of the issue/request including all elements involved such as extension numbers of phones, names, PC/laptop names, Camera names for CCTV, locations, date and time and specific examples of issues, phone and email contact details, number of people affected etc.

 

The more information that can be provided to us the easier and more efficiently we will be able to assist you.

Call Support
Team

 

We may be able to provide you with support directly over the phone.

 

Please provide us with as much information about the issue you are experiencing, so that we can try to resolve this for you as quickly as possible.

 

We may on occasion ask you to download our remote support software, which enables us to provide you with remote support without you having to wait for an engineer to travel to your premises. Please check the ‘Remote Support Software’ tab for further instructions on how to install this.

 

If you require a call-out, we will arrange for one of our engineers to visit your premises in order to help you onsite.

 

01244 834 800
Select option 2

 

Standard rates apply.
Calls are recorded for training & quality purposes.

 

Remote Support
Software

 

You can download our ‘Remote Support Software’ below.

 

Follow the on-screen instructions to set up secured access to your computer in order for one of our engineers to securely provide you with remote support.

 

Please call our support team
before you download the software.

 

1.) Save & open the file via the ‘Download remote support software’ button below.

 

2.) Follow the instructions provided through the downloaded file.

 

3.) Wait for one of our engineers to connect to your device.

 

 

Covid-19 & Business Continuity at Check

 

Firstly, our thoughts go out to you and your families during this difficult time, especially if you have been affected directly.

 

It is an unsettling time for businesses, but I want to reassure you that we are well positioned to provide continuing support for the Telecoms, IT and Security of your organisation, throughout this period of disruption. Although we may have slightly increased lead times for new installations, due to a large demand for cloud home worker solutions, this will not alter the way we support your existing systems on a daily basis.

 

The very nature of the technology we specialise in means that remote and home working has been at the core of our business for many years now and we have already taken steps to mitigate risk of staff shortages, should the disruption continue long term.

 

To our NHS Partners

To maintain constant support for your vital first line systems, we have pre-isolated a number of NHS specific technical staff to ensure maximum continuity. You may notice slight increases to your normal support response times due to demand, but I can assure you we will be doing everything that is reasonably practicable to respond well within your normal SLAs.

 

We are living through an unprecedented event, but I want to wish you well and reiterate that if you need assistance, please don’t hesitate to call or email as usual.

 

Rob Wellings

Director

support@checkcomm.com

01244 834800