IMPROVE PATIENT EXPERIENCE
with Advanced Patient Ringback, Intelligent Call Queuing & Call Flow Management
Giving your patients a great user experience when they contact you is vitally important for any practice and it nearly always starts with your phone system.
give your surgery the tools they need to triage
NEXT GEN STATS
with multi-layer call statistics
Having a real-time understanding of your call statistics is a great management tool that can be deployed to assist staff and improve your patient experience.
For example, understanding how many calls have been lost between 8am and 9.30am on Monday morning could lead you to increase staff numbers to take calls just between these times. Our Check Cloud system is also clever enough to automatically add certain members of staff (who wouldn’t normally take calls) to the main reception group to help out during busy periods, if need be.
The statistics included are ‘multi-layered’. Unlike other competitor systems that only give you statistics once a call has been answered. Check Cloud provides statistics at a network level too, so you know exactly how many times a patient has attempted to call you for example, before getting through.
IMPROVE YOUR WORK FLOW
with secure patient record integration
Integrating your telephone system with your patient record system means you can view a patients record when they call, store a call log of their phone calls, record calls for certain lines, extensions or your entire practice, integrate a mobile client for on call doctors and even control a live call from your PC.
PROTECT YOUR TEAM
with a surgery call recording solution
Call Recording is a vital management tool for any practice and can be applied to a number of processes, from dispute resolution and staff training, to simple fact checking following a call.
REDUCE YOUR COSTS
with our inclusive package
Check Medical packages consolidate all of your telecoms bills into one, simple package. If you currently have a Cloud, ISDN or Analogue system, our consolidated package can save you thousands of pounds over the contract term.
LET US DO THE LEGWORK
here for you 24/7, 365 days per year
In critical moments, the value of selecting a dependable team to manage your telephone system becomes clear.
Whether it’s seeking advice at 7pm on a Friday, dealing with a power outage caused by an electrician on a Saturday afternoon, quickly adapting call routing due to staff sickness, or urgently requiring an engineer due to a floor. You’ll be grateful for the reliable support and assistance of our dedicated team.
We understand the importance of being there when you need us the most. With a commitment to exceptional service and a genuine smile, our team stands ready to provide the reliable telephone system support you deserve.