Leading Business Call Recording Systems

State of the art, fully admissible and a training tool like no other. Our business call recording systems use the MiVoice Call Recording & Quality Management platform, which enables your organisation to record, archive, organise, playback and share voice documentation for valuable insight into customer interactions.

Our call recording systems provide configurations to support your business’s compliance with national and local laws, such as PCI DSS standard.


Develop training programs and employee skills by reviewing and evaluating vital business communications functions in sales, customer service, collections, emergency dispatch facilities and other public safety organisations.


Record call interactions to reduce the risk and consequences of miscommunication with customers.


Ensure operational efficiency by sharing information quickly, seamlessly and securely without the need to transcribe. 


  • Automatic recording of external calls continuing through call transfers and redirections.

  • Persistent call recording captures ‘cradle to grave’ caller interactions, including those with IVRs, voicemail, hunt groups, workgroups and other extension types.

  • Flexible call record profiles to effectively record what needs to be recorded.

  • User control of Save/No Save and Pause/Resume of call recording.

  • Pause/Resume support allows agent to not record sensitive information (e.g. customer credit card number,) thereby facilitating PCI compliance.

  • Configurable customer stop recording key.

  • Automatic storage in multiple file systems and/or multiple Mitel voicemail boxes.

  • Custom folder and file names in call recording archives.

  • Custom Subject: and From: fields in Mitel voicemail box.

  • Web-based recorder player.

  • Convenient searching, downloading and management of recordings.

  • Playback via phone or computer.

  • Player URL access allows recording links to be embedded within web-based applications, including Salesforce.com and Contact Centre Interaction Viewer, among others.

Covid-19 & Business Continuity at Check


Firstly, our thoughts go out to you and your families during this difficult time, especially if you have been affected directly.


It is an unsettling time for businesses, but I want to reassure you that we are well positioned to provide continuing support for the Telecoms, IT and Security of your organisation, throughout this period of disruption. Although we may have slightly increased lead times for new installations, due to a large demand for cloud home worker solutions, this will not alter the way we support your existing systems on a daily basis.


The very nature of the technology we specialise in means that remote and home working has been at the core of our business for many years now and we have already taken steps to mitigate risk of staff shortages, should the disruption continue long term.


To our NHS Partners

To maintain constant support for your vital first line systems, we have pre-isolated a number of NHS specific technical staff to ensure maximum continuity. You may notice slight increases to your normal support response times due to demand, but I can assure you we will be doing everything that is reasonably practicable to respond well within your normal SLAs.


We are living through an unprecedented event, but I want to wish you well and reiterate that if you need assistance, please don’t hesitate to call or email as usual.


Rob Wellings



01244 834800