State of the art, fully admissible and a training tool like no other. Our business call recording systems use the MiVoice Call Recording & Quality Management platform, which enables your organisation to record, archive, organise, playback and share voice documentation for valuable insight into customer interactions.
Our call recording systems provide configurations to support your business’s compliance with national and local laws, such as PCI DSS standard.
Develop training programs and employee skills by reviewing and evaluating vital business communications functions in sales, customer service, collections, emergency dispatch facilities and other public safety organisations.
Record call interactions to reduce the risk and consequences of miscommunication with customers.
Ensure operational efficiency by sharing information quickly, seamlessly and securely without the need to transcribe.
Automatic recording of external calls continuing through call transfers and redirections.
Persistent call recording captures ‘cradle to grave’ caller interactions, including those with IVRs, voicemail, hunt groups, workgroups and other extension types.
Flexible call record profiles to effectively record what needs to be recorded.
User control of Save/No Save and Pause/Resume of call recording.
Pause/Resume support allows agent to not record sensitive information (e.g. customer credit card number,) thereby facilitating PCI compliance.
Configurable customer stop recording key.
Automatic storage in multiple file systems and/or multiple Mitel voicemail boxes.
Custom folder and file names in call recording archives.
Custom Subject: and From: fields in Mitel voicemail box.
Web-based recorder player.
Convenient searching, downloading and management of recordings.
Playback via phone or computer.
Player URL access allows recording links to be embedded within web-based applications, including Salesforce.com and Contact Centre Interaction Viewer, among others.