A WhatsApp Integration is a powerful tool for businesses who want to reach a wider audience and can be used as an effective customer service and marketing tool, enhancing your communications all in one platform.
Combining multiple points of Contact Centre Communications, such as Social Media Messaging, Chatbots, Email, etc. with the power of AI, is resulting in new and improved CX, giving customers multi or ‘omni’ channels with which to make contact intelligently.
BT Openreach is phasing out analogue lines as part of BT’s PSTN & ISDN 2025 Switch Off. The aim is to switch off all analogue lines by 2025 and move everyone over to a digital system using a fibre based internet connection.
Having a good grasp of the changes ahead should help you to make an informed choice when buying your next phone system. The last thing you want is to be tied into a long-term lease for equipment that’s unusable…
Once upon a time, office workers walked around with cricks in their necks from cradling phone handsets between their heads and shoulders. Fortunately, phone technology has advanced since then. If you have a business phone like the MiVoice 5360 IP Phone, you can use a headset to both save your neck and free your hands for other tasks, like note taking. But with great power, comes great responsibility…
It can be difficult to get some much needed time off, when you’re running a business. But, whether you’re taking the time off for maternity, family time, or just to have a break, it’s important to make the most of it.
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